FAQs

We'll clarify all the questions and doubts you may have!

1Buy
Are you looking for a dress?

At Bridal Stories, wedding dresses are sold by brides just like you!

Brides who had a happy day, with items that were worn only once (many for less than 24 hours), or even brand new with tags, who would like to make another bride happy by giving their dress a new life instead of keeping it at home, and who are interested in recovering part of their investment.

The advantages of buying second-hand are many. By becoming a Bridal Stories Bride, you can find your dream dress at a more affordable price, while supporting other brides who are looking to sell their wedding dresses. And all of this in the most sustainable way possible!

How it works

To buy a dress at Bridal Stories in person, you should book your fitting at the showroom here.

Our curated selection of wedding dresses can be found physically at our showroom in Lisbon and in our online classified listings (service discontinued but available while the listing remains active).

Looking for help buying online or in other stores?

We also offer consultancy or personal shopper services — check out these services here.

Find answers to your questions here

Buy at the Showroom – Terms and Conditions
“Personal Shopper” Service
Buy Online – Terms and Conditions

2Sell

How it works

Bridal Stories gives you the opportunity to sell your item both in person and online.

Through our website you can:

Submit a request for evaluation and certification in order to sell through Bridal Stories’ physical space, our showroom, which will also be available online in our catalogue.

Find answers to your questions here

Sell at the Showroom – Terms and Conditions
Pricing Table and Curation System

3Payments

As Bridal Stories is a hybrid platform, both online and physical, individual users and Bridal Stories accept different payment methods, depending on whether the purchase is made online or in person.

To list your item online on Bridal Stories, you need to purchase a listing.

To buy an item listed online by an individual user, you must contact the seller directly.

To buy an item that is physically available in our showroom, you must book a visit.

Find answers to your questions here

Sell Online – Listing Types and Pricing
Online Payments
Showroom Payments

4Submissions

As Bridal Stories is a hybrid platform, both online and physical, sellers and Bridal Stories have different responsibilities regarding the shipping of items, depending on whether the item is being sent for evaluation or after a purchase.

Find answers to your questions here

Who Pays for Shipping
How to Ship an Item

5Your Account
6Donate my Dress

Donating a dress for upcycling is also possible with Bridal Stories and is an eco-friendly solution for your forgotten dress. Don’t want the dress at home anymore and would like it to be repurposed?

We accept items in good condition as well as items with defects. Dresses with stains, tears, very visible marks, yellowed fabrics, yellowed sequins, etc. are not sellable for various reasons and can therefore be donated to Bridal Stories for material recovery and transformation (upcycling).

These items require several hours of work to be repurposed by Bridal Stories or by partners such as designers and seamstresses. They will be transformed into new dresses, separate pieces, or other items in order to avoid textile waste and prevent them from ending up in landfills or being incinerated. For this reason, donated dresses do not receive any monetary compensation.

Although we are not a “social project” but rather a small business, we always operate with a strong social and sustainability awareness. However, our main mission is the reuse of dresses, whether in their original form or by giving new life to fabrics and raw materials, preventing them from being wasted or deteriorating to the point of being discarded, further contributing to the textile waste problem in Portugal.

Did you know that in Portugal around 200,000 tonnes of textile waste are thrown away every year?

If you would like to donate your dress for upcycling, please email info@bridalstories.pt.

How It Works

At Bridal Stories, we connect brides to brides:

 

Saleswoman

Buyer

Do you remember the dress that was forgotten in the closet?

It takes up too much space and you want to make another bride happy, so you decide to sell it.

What does your dream dress look like?

Looking for a beautiful dress with a smaller environmental impact – choose a second-hand dress.

Create a profile on Bridal Stories

Upload a description and photos of your dress to the form. Submit it for online pre-evaluation.

You fell in love with a dress

You've found the dress of your dreams, it's available and it can be yours! Schedule a fitting.

In-person Assessment

Showroom Appraisal If accepted, the dress is stored, maintained, and promoted in our showroom and online.

Test drive in the showroom

Try on the dress in the showroom
Purchase in the showroom
Alterations possible

Count on us

We'll get in touch with you, and from here on out, you leave everything to us!

After all,

The most sustainable dress is the one that already exists!

 

Need help?

If you have any questions or concerns, please don't hesitate to send us a message
and we'll respond as soon as possible!

Afinal,

O vestido mais sustentável é aquele que já existe!


Precisa de ajuda?

Em caso de alguma questão ou dúvida, não hesite em enviar-nos uma mensagem e responderemos assim que possível!


CONTACTOS