Frequently Asked Questions
We clarify any questions and possible doubts you may have!
At Bridal Stories, wedding dresses are being sold by brides just like you!
Brides who had a happy day, with items that were worn only once (many for less than 24 hours), or even new with tags, who would like to make another bride happy by giving them a new purpose instead of keeping them at home, and who are interested in recovering part of their investment.
The benefits of buying second-hand are many. By becoming a Bridal Stories Bride, you can find the dress of your dreams at a more affordable price, while supporting other brides who are looking to sell their wedding dresses. And all of this in the most sustainable way possible!
How it works
To buy a dress at Bridal Stories in person, you must book your fitting at the showroom here.
Our curated selection of wedding dresses can be found in person at our showroom in Lisbon and in our online listings.
Do you need help buying online or in other shops?
We also offer consultancy or a personal shopper service; see these services here.
Get your questions answered here
Buying at the Showroom – Terms and Conditions
“Personal Shopper” Service
Buying Online – Terms and Conditions
How it works
Bridal Stories gives you the opportunity to sell your item in person and online.
Through our website you can:
Submit a request for appraisal and certification with a view to selling through Bridal Stories’ physical space, our showroom, which will also be online in our catalogue.
Get your questions answered here
Selling at the Showroom – Terms and Conditions
Valuation Table and Curation System
As Bridal Stories is a hybrid platform, online and physical, individual users and Bridal Stories accept different payment methods, respectively, depending on whether the purchase is made online or in person.
To list your item online on Bridal Stories, you need to purchase a listing.
To buy an item listed online by an individual user, you must contact the seller.
To buy an item that is physically in our showroom, you must book a visit.
Get your questions answered here
Selling Online – Listing types and pricing
Online Payments
Payments at the Showroom
As Bridal Stories is a hybrid platform, sellers and Bridal Stories have different responsibilities for shipping items, respectively, depending on whether the item is being sent for appraisal or after a purchase.
Get your questions answered here
Get your questions answered here
How to create an account
Features
Deactivate account
Personal Data
Donating a dress for upcycling is also possible with Bridal Stories and is an eco-friendly solution for your forgotten dress. Don’t you want the dress at home anymore and would you like it to be repurposed?
We accept items in good condition or items with defects, stains, tears, very visible marks, yellowed fabrics, yellow sequins, etc. These are not sellable for various reasons, so they can be donated to Bridal Stories for material recovery and transformation (upcycling).
These items require several hours of work to be repurposed by Bridal Stories or partners such as designers and seamstresses. They will be transformed into new dresses, separates, or other items to avoid textile waste and prevent them from ending up in landfill or incineration. For this reason, donated dresses do not have any monetary compensation.
Although we are not a “social project” but rather a small business, we have a strong social and sustainability awareness that is always present. However, our main mission is truly the reuse of dresses, whether in their original form or by using fabrics and raw materials, preventing them from being wasted or deteriorating to the point of being thrown away, contributing even more to the problem of textile waste in Portugal.
Did you know that in Portugal around 200,000 tonnes of textile waste per year go to the bin?
If you would like to donate your dress for upcycling, email info@bridalstories.pt.
