<\/p>\r\n
Buyer Terms and Conditions<\/strong><\/p>\r\n To ensure sellers are treated respectfully and have confidence in Bridal Stories as a secure platform, the buyer agreement sets out the expected behavior from all buyers.<\/p>\r\n By using our site as a buyer, you agree to comply with the terms below, which describe the expected conduct.<\/p>\r\n <\/p>\r\n<\/div>\r\n<\/div>\r\n Buyer<\/strong><\/p>\r\n A user of the site intending to purchase an item online on Bridal Stories or in person at the Lisbon showroom.<\/p>\r\n Seller<\/strong><\/p>\r\n A user of the site intending to sell an item online on Bridal Stories or in person at the Lisbon showroom.<\/p>\r\n Bridal Stories Team<\/strong><\/p>\r\n The Bridal Stories team manages content and reviews classified ads, but does not guarantee the condition of listed items. If you are unsure about a purchase, you can request assistance through our \u201cPersonal Shopper<\/strong><\/a>\u201d service.<\/p>\r\n Classified Ads from Individuals<\/strong><\/p>\r\n These are listings from individual users using the Bridal Stories platform to sell their items. Items in these listings remain with the seller and can be purchased directly through the site chat. Listings are reviewed and categorized by Bridal Stories according to our online sales terms, but the items themselves are not physically verified, so we cannot guarantee the accuracy or condition of the item described.<\/p>\r\n Bridal Stories Certified Listings (Catalog)<\/strong><\/p>\r\n These are listings posted by the Bridal Stories team for items that have been verified. Items in these listings are available physically in our showroom in Lisbon and can be purchased in person. These items have been reviewed, categorized, and physically verified by Bridal Stories after quality control.<\/p>\r\n <\/p>\r\n<\/div>\r\n<\/div>\r\n Bridal Stories monitors conversations to ensure they comply with our Terms and Conditions and blocks any users or messages that violate the rules. Bridal Stories is not responsible for transactions, item conditions, or the accuracy of descriptions, but all listings are curated and reviewed by our team. Users can report suspicious behavior.<\/p>\r\n If you want item verification, you can purchase our additional \u201cPersonal Shopper<\/strong><\/a>\u201d certification service by contacting us directly.<\/p>\r\n Bridal Stories is not responsible for any content in individual seller listings.<\/strong><\/p>\r\n The seller is solely responsible for the details and accuracy of item descriptions, including disputes between buyers and sellers.<\/p>\r\n We recommend buyers verify items in person to inspect and try them, but this is entirely up to the seller. Contact the seller to ask about availability.<\/p>\r\n We do not promote or encourage users to rent items.<\/strong><\/p>\r\n There is no guarantee that an item will be returned in the same condition. Makeup, tanning products, perfume, deodorant, wear, and tear are often unpredictable and sometimes impossible to repair or clean. These are just some of the risks with valuable items.<\/p>\r\n For more information, see our \u201cSecurity<\/a><\/strong>\u201d section.<\/p>\r\n <\/p>\r\n<\/div>\r\n<\/div>\r\n Communication between buyers and sellers is essential for a safe experience on Bridal Stories.<\/p>\r\n Our team monitors messages to detect fraud, abuse, spam, and policy violations. If you contact sellers outside our chat, we cannot assist with any resulting issues.<\/p>\r\n Required:<\/strong><\/p>\r\n \u2013 Send all messages through Bridal Stories chat;<\/p>\r\n \u2013 Treat the seller respectfully and professionally;<\/p>\r\n \u2013 Respond promptly;<\/p>\r\n \u2013 Inform the seller if you are no longer interested in the item.<\/p>\r\n Not Allowed:<\/strong><\/p>\r\n \u2013 Sending unrelated promotional messages;<\/p>\r\n \u2013 Sharing personal contact details unless for an in-person meeting;<\/p>\r\n \u2013 Sending repeated messages in a short period (spam);<\/p>\r\n \u2013 Offering less than 50% of the listed price;<\/p>\r\n \u2013 Asking sellers to rent, lend, or donate items;<\/p>\r\n \u2013 Using offensive language;<\/p>\r\n \u2013 Offering consignment options.<\/p>\r\n More details in the \u201cSecurity<\/a><\/strong>\u201d section.<\/p>\r\n <\/p>\r\n<\/div>\r\n<\/div>\r\n Bridal Stories currently does not have an integrated payment system for direct transactions between buyers and sellers. Payment methods must be agreed upon between buyer and seller.<\/p>\r\n Bridal Stories is not responsible for any issues arising from payment methods.<\/p>\r\n Recommendations:<\/strong><\/p>\r\n \u2013 Prefer in-person negotiation with a single transaction;<\/p>\r\n \u2013 If remote, use cash-on-delivery, postal services, or secure methods like PayPal, bank transfer, or MBWay.<\/p>\r\n Total payment may include:<\/strong><\/p>\r\n \u2013 Item price;<\/p>\r\n \u2013 Shipping fee;<\/p>\r\n \u2013 Payment method transaction fee.<\/p>\r\n Required:<\/strong><\/p>\r\n \u2013 Pay item and shipping in full;<\/p>\r\n \u2013 Verify seller details;<\/p>\r\n \u2013 Prefer cash for in-person purchases; transactions are final.<\/p>\r\n Not Allowed:<\/strong><\/p>\r\n \u2013 Reservation fees, partial payments, or installments;<\/p>\r\n \u2013 Requests to rent, borrow, or donate items;<\/p>\r\n \u2013 Changing your mind after payment.<\/p>\r\n <\/p>\r\n<\/div>\r\n<\/div>\r\n After contacting the seller, finalizing the item, and arranging payment for shipping, Bridal Stories is not responsible for any shipping issues.<\/p>\r\n More information in the \u201cShipping<\/a><\/strong>\u201d section.<\/p>\r\n <\/p>\r\n<\/div>\r\n<\/div>\r\n Bridal Stories promotes local face-to-face sales but cannot guarantee online purchases. If unsure, consider our \u201cPersonal Shopper<\/strong><\/a>\u201d service.<\/p>\r\nDefinitions<\/strong><\/h4>\r\n
Security<\/strong><\/h4>\r\n
Communication<\/strong><\/h4>\r\n
Payment for Your Online Purchase<\/strong><\/h4>\r\n
Shipping<\/strong><\/h4>\r\n
Disputes and Returns<\/strong><\/h4>\r\n